We just got back from a wonderful trip to the Magic Kingdom. We went to Disney World in Orlando, FL to talk with them regarding their amazing Fairy Tale Wedding program. We toured their properties and got a chance to go behind the scenes at Disney Event Group. The DEG is responsible for all the exciting, fun and creative events that happen at their properties. It was awesome to see how they do it and meet key team members from sales, creative, floral, media and production. They even welcomed us with a cool floral arrangement of my name.
And did I mention we got to have a little fun too?! Well it was a lot of fun and I got to bring my partner Ceron, Josh Madans – our Director of Marketing – and his family, and the Wrubel family as well. It was non-stop fun and VIP treatment as we experienced all four Disney properties and road over 15 rides. All in all, it definitely made me “The Happiest Todd on Earth”.
We in the event industry can learn a lot from the high standard for customer service that Disney has set. They take great pride in their work and make sure that all their guests are well taken care of, something I know we all strive for. So stayed tuned for more exciting news on this front.
Finally a special thanks goes out to Korri McFann, Michelle Smits and the best Disney guide ever, Lauren Hower.
